Hertfordshire County Council runs this website. We want as many people as possible to be able to use it.
We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.
That means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader.
In addition to this, we conducted our own internal audit of 23 microsites against the 2.2 guidelines. The findings from these audits are currently being addressed by our development team. Some of these sites have individual accessibility statements that will be updated, while others will be reflected in this accessibility statement.
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We believe this website meets WCAG 2.2 AA standard.
Email moneyadvice.unit@hertfordshire.gov.uk if you need a document in a different format.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.team@hertfordshire.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Hertfordshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines 2.2 version AA standard.
Non-accessible content
The elements listed below are non-accessible for the following reasons:
We may link to content hosted on third party platforms, including:
- content we create for social media, such as Facebook or Twitter
- videos hosted on YouTube or Vimeo
- PDFs or documents hosted on other websites.
We're responsible for ensuring the content we create meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself, or content which has been created by a third party, unless a bespoke request has been made by a service (e.g. the creation of an online form or dashboard under the service's instruction).
For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.
What we're doing to make this website accessible
We work with services and suppliers to meet and maintain WCAG 2.2 AA accessibility standards.
We have a large web presence, and limited resources, so we prioritise activity to fix the most well-used sections.
We use both automated and manual testing to identify and assess problems.
We do manual testing with real users with disabilities, some of whom use assistive technology such as screen readers.
We re-test the website to ensure it remains fully accessible throughout future developments.
Auditing
We carry out formal accessibility audits of the website every year using WCAG AA standards which guide our long term audit and improvement plans.
Plain English
We try to write in plain English and avoid jargon. If you don’t understand something, let us know at web.team@hertfordshire.gov.uk.
Skip links
This website uses skip links, allowing keyboard users to skip to the menu and access content faster.
Changing colours, font, text size and other settings
All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.
For advice on changing settings, check out the BBC’s accessibility pages.
You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.
Screen readers
A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.
There are a variety of screen readers available. Assistive technology: definition and safe use.
Alternative formats and languages
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email moneyadvice.unit@hertfordshire.gov.uk.
Translate this site into 90 different languages using Google Translate (external link).
Preparation of this accessibility statement
This statement was prepared on 22 May 2026.
Page was last updated on: 03/06/2026 12:44:47